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Terms & Conditions

Thank you for selecting Serah Opticals. We aim to ensure your complete satisfaction with every purchase. In the event that you are not content with your product, we operate on an exchange-only policy rather than offering refunds.

For exchange requests, kindly reach out to us via email at info@serahopticals.com. Please use “Exchange” as the subject line and include the following details in your message:

  1. Your order reference number.
  2. Product details of the item you wish to exchange.
  3. The reason for the exchange.
  4. Specify the new product you desire in exchange.

You have a 7-day window, starting from the day of receiving the item, to initiate an exchange. The item must be unused and returned with its original packaging.

Conditions for the exchange:

> Sunglasses or frames must be returned undamaged and with all parts and accessories.

> Contact lenses must be returned in unopened packaging and without damage.

We offer a one-time product replacement only. To facilitate the process, our courier personnel will pick up the original item, and the new item will be dispatched within 2-3 business days. Alternatively, you can exchange it at one of our stores with the receipt for an item of the same value or higher.

Shipping for the exchange will be free of charge for this one-time transaction. Once we receive the original item in our office, the new item will be shipped promptly.

Additional notes:

> Eyewear purchased is covered by a one-year warranty.

> Serah Opticals reserves the right to modify delivery policies at any time.

    • The website will not provide any services or products to any Office of Foreign Assets Control (OFAC) sanctioned countries in accordance with UAE law .
    • Privacy policy:
      Credit/debit card details and personally identifiable information will not be stored, sold, shared or rented to any third parties .

     

    • Terms & Conditions: Governing Law and Jurisdiction,   Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE .

Please verify your shipping address before completing the purchase. Ensure that you provide a valid email address and check your email for any updates post-purchase. Allow 2-3 business days for delivery within the UAE. Free shipping is available for all orders within the UAE. Make sure to input accurate shipping details and contact information, as we cannot be held responsible for reshipment due to incorrect addresses.

We happily ship globally for all items purchased through www.serahopticals.com. International deliveries typically take 3-7 working days from the shipment date. Shipping is accessible to most destinations worldwide, but certain restrictions may apply in some countries. International shipments will include duties and taxes to be paid by the recipient, assessed based on the importing country’s current import laws.

 

Thank you for choosing us. We prioritize your privacy and the protection of your personal information. To safeguard your privacy, we collect, use, and secure your information as described in our privacy notice.

Your privacy is crucial to us at www.serahopticals.com. We are dedicated to protecting your privacy during online purchases. When creating an account, users provide essential personal registration information. During the order process, we collect only the necessary customer information: Name, Shipping/Billing Address, Email, Date of Birth, and Phone Number. This information is used solely for order processing and shipment. Your contact details are only used for necessary communication and are not shared or sold, except with the shipping company handling your order. We share only your shipping address and phone number with the shipping company. Your email address is used for order confirmation and tracking, while your phone number is used for order-related communications. Credit card information is solely used to confirm billing and shipping address consistency.

For any questions or concerns about our privacy notice, feel free to reach out to us at info@serahopticals.com. We prioritize your privacy and do not share your information with external companies or organizations. Rest assured, we value your security and may contact you directly in the future for updates on new products and promotions.

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